BlockSurvey allows you to create dynamic follow-up questions based on respondents' answers. This helps you gather more detailed insights by prompting relevant questions automatically.
Follow these simple steps:
Start by adding a question to your survey. (eg., How satisfied are you with our customer support?)
Click on the Add AI Follow-up button.
In the pop up choose the Questioning Framework (OARS, 5 Whys, Socratic, Ethnographic, ORS).
Select the Number of Follow-Up Questions you want to generate.
Choose a sentiment trigger from the Show follow-up when sentiment is dropdown to generate follow-ups based on the response sentiment.
Customize AI Loading Text (Optional).
Click the See how it works button to generate sample questions to preview.
Once you have designed your questionnaire, Publish your survey and test it
Not sure which questioning framework to use? Check out this Guide.
Note: AI follow-up question is supported only for the One question at a time view.
How does it work for the respondents?
AI-generated follow-up questions will be dynamically created by analyzing the respondent's answer and its sentiment and will be displayed on the survey screen.
This is how the responses are collected and displayed on:
Responses
Analytics
Give it a try! Follow the steps above to set up your AI follow-up questions and start collecting more detailed insights from the survey.
If you are running into issues, contact us at [email protected] at any time.