At the time of signup, a text file named “BlockSurvey Secret Key and Magic Recovery Code [Signup Date]” will be downloaded to your Downloads folder. Search the Downloads folder for the file.
For example, if you sign up for BlockSurvey on June 25, 2024, the downloaded file will be named "BlockSurvey Secret Key and Magic Recovery Code Jun-25-2024".
If you cannot find this file and you signed up using Email or Social Auth, by default the Magic Recovery Code will be sent to your email. Search your email inbox for the Magic Recovery Code email from "[email protected]" email address or using the subject "Save this email: BlockSurvey Recovery info".
How to retrieve from an active session?
If you are having a BlockSurvey session active in your machine, you can retrieve your Secret Key and Magic Recovery Code by navigating to the top right corner of the Dashboard page. Click on Profile -> View Secret Key.
You can either Copy the Secret Key to your clipboard and save it in a safe place or click on Download and Close to download the secret file as a text file.
If you click on Download and receive a new magic recovery code. A text file named “BlockSurvey Magic Recovery Code” will be downloaded to your computer, and the new Magic Recovery Code will be sent to your registered email address.
Note: When the Magic Recovery Code is downloaded and re-received, the previous recovery code becomes invalid. Use the most recent code to sign in in the future.
If you are still experiencing issues, contact us at [email protected] at any time.