How to add conditional logic / skip logic?

Conditional / Skip logic enables a respondent to jump to a specific question based on answers given. 

This helps to build intelligence, like conversations and gives control over questions asked based on answers.

They are also referred to as custom flows/branches in surveys.

The enclosed screenshot shows how to add logic to questions. Every question has a 'Logic' tab to add these conditions.  

Let's look at how to build a Net Promoter Score(NPS) using Logic

Criteria: If respondents rate us 9 or above. We will end the survey and no questions asked. If not, have a follow-up question asking for feedback to improve. 

  • IF rating is 9 and above, end the survey.
  • IF less than 9, show "how can we improve the service." 

Sample survey 👉 NPS Survey

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