How to add conditional logic / skip logic?
Conditional / Skip logic enables a respondent to jump to a specific question based on answers given.
This helps to build intelligence, like conversations and gives control over questions asked based on answers.
They are also referred to as custom flows/branches in surveys.
The enclosed screenshot shows how to add logic to questions. Every question has a 'Logic' tab to add these conditions.
Let's look at how to build a Net Promoter Score(NPS) using Logic.
Criteria: If respondents rate us 9 or above. We will end the survey and no questions asked. If not, have a follow-up question asking for feedback to improve.
- IF rating is 9 and above, end the survey.
- IF less than 9, show "how can we improve the service."
Sample survey 👉 NPS Survey